Tasmon Islam

Client Success Manager

Tent Communications, Sylhet

• Manage client relationships through strategic account management, ensuring deliverables meet or exceed expectations.
• Develop and implement client-centric solutions that improve engagement and retention.
• Lead cross-functional initiatives that align services with client goals and raise satisfaction scores.

Admin Officer

TAJ Consulting Firm Ltd. (UK-based chartered accountancy firm), Sylhet

• Provided administrative and operational support for smooth office management and compliance with company policies.
• Coordinated communication between the Bangladesh and UK offices, supporting client correspondence and documentation.
• Maintained accurate records, managed scheduling and supported senior management in daily operations.
• Prepared reports, handled compliance tasks and assisted with accounting-related administrative duties.

Visitor Experience Team Member

National Museum of the Royal Navy, HM Naval Base, Portsmouth, UK

• Museum guide: delivered in-depth historical information and engaged directly with visitors, with responsibility for fire evacuation and health and safety.
• Retail: operated the sales floor, kept stock available and well presented, and promoted sales.
• Admissions: sold high-value entrance tickets, including upselling, and provided visitor information.
• Activities instructor: ran interactive attractions in the children’s play area, including the climbing wall, Laser Quest and Ocean Warrior.
• Events: provided on-site assistance for private events.

Trainee Executive Officer

Staff Asia, Sylhet

• Took ownership of customer queries and resolved them efficiently and professionally.
• Worked with internal departments to deliver a high standard of customer service.
• Documented queries according to process and prioritised urgent cases.

Marketing Intern

Fiza & Co (Pvt) Ltd, Sylhet

• Rotated through the Corporate and Marketing departments during the internship.

Diploma in Strategic Management and Leadership Practice (CMI Level 7)

Chartered Management Institute, UK

MA, Business Communication for International Leadership

University of Portsmouth, UK

• Vice Chancellor’s Scholarship (2022), awarded toward tuition fees.
• Thesis: impact of contactless payment technologies on consumer behaviour in the UK grocery market. Advisor: Dr Alun Epps.

MBA, Marketing

Metropolitan University, Sylhet

• CGPA 3.14 / 4.00.

Thesis defence is pending an in-person presentation, which was put on hold after relocating to the UK.

BBA, Marketing and MIS

Bangladesh University of Professionals (Army IBA, Sylhet)

• CGPA 3.02 / 4.00.

An investigation of the impact of contactless payment technologies on consumer behaviour in the UK grocery market

University of Portsmouth. Advisor: Dr Alun Epps.

Advertising in the digital age: is new media the superior choice?

Available on ResearchGate.